My family of 4 (2 adults, 2 kids - 14 & 10) were in town overnight for an event. We will go to the Hard Rock or Ocean Resort from now on instead.Beautiful Hotel with incredible views, BUT we had a terrible experience. would not make good on our horrible night. I’ve been telling everyone I know & no one can believe that a hotel/casino, which regularly comps guests for rooms, meals, etc.

Emails went back & forth between me & 'Ami' (no last name) who said that no further compensation would be made to me and that none of his superiors would be calling me to discuss the issue further. I did call, then emailed when I got home.

took $75 off the $196.89 bill (not even half) and told me to call cust. At check-out I told the front desk that I had no prob paying for the 1st night, but not the 2nd bc security didn’t resolve it & we didn't sleep. We had been there 2 days and our stuff was already spread out. offers to move us (not them) to another rm. comes, the girls get quiet for 5 min, then it starts again. & still in a pandemic & the geniuses at the front desk put a group of noisy girls in the adjoining rm to ours! The girls were up all night playing loud music, screaming, laughing, & carrying on at the top of their lungs! I called security every 1/2 hour begging them to make the rm next door quiet down so we could sleep. They have nice accommodations in LV.īooked May 3, 4 to celebrate our 35th Anniversary. Next trip is CP and Harvey’s in May, so far. Casino crowded and it was a successful two days.

Happy to have had second vaccination and able to travel. Refrigerator did not work, but may be turned off. King bed very soft and I sunk into the bed, which is not good for me, and I weigh 180 pound, not kilos. Small tear in carpet and furniture is somewhat battered, needs replacement and upgrading. Colosseum tower? Enough outlets and plugs, but behind end table. In a room next to end room, near ocean, which I learned from VIP checkout is a truncated room. Three night stay, but gave up after two nights.

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